MC
Moditi C

1 reviews | Active since May 2010

30 Mar 2016, 08:41

Billing on ********** activities

Vodacom constantly deduct money of varying amounts from my account despite having reported this ********** activity with the head office through Vanderbijlpark branch. I have not taken a contract with Vodacom for several years and last year 2015 a contract was opened against my name without my knowledge. I reported this ********** activity and faxed the affidavit and ID copy with a written complaint as well as the genuine samples of my signatures as advised by the service consultant. I was told at the Vodacom Vanderbijlpark branch that two of these unauthorized contracts opened against my name were done in Queenstown but I am staying in Vanderbijlpark and have not been to Queenstown. I am not getting any joy in getting this matter resolved, instead Vodacom will change the debit order amounts to bypass the stop that I have created with my Bank.<br> <br> Regards<br> Moditi Chuene

0
Replies (1)
Vodacom
Vodacom's reply30 Mar 2016, 09:06
Official
Hello Moditi,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team