BILLING OF ACCOUNT, NO FEEDBACK WHATSOEVER

Good day, after several calls to the customer care dept, the upgrades dept as well as your subscriber collections dept. I still don't have any answers to my query to dispute the monthly amount payable to vodacom. Today I spoke to one of the upgrades consultants, who advised that we should not be paying for 2 handsets, as explained yesterday we are still paying for the old handset as well., which we don't understand, because we upgraded on 7 December 2018, and after this upgrade the monthly bill went sky high. Surely we can't pay vodacom a car's installment per month for a cellphone. I have other lines also with vodacom, but even if you add up those lines it doesn't add up to the amount billed monthly. There is a cellphone line R179pm. A laptop black Friday deal that is supposed to be R199pm, and a router that costs R325. The cellphone in question is supposed to be R1226pm. On the 29th April I requested a breakdown from customer service, the consultant advised that I'm still being billed for the old handset. Today the upgrades consultant confirmed that the old handset expired in January. My question how can I be paying R2590 - R3000 to vodacom. I urgently need feedback, regarding this account, because this account always shows in arrears and no one can clarify the matter for us.

I'm very disappointed to say the least.