Billing Nightmare - *******, suspicious activity on my back account and Unresolved Issues Despite Long-Term Loyalty

Tshepiso Mbele Account on Query: ***

I'm extremely disappointed with Vodacom's billing department. Despite being a loyal customer for over 9 years, I've faced persistent issues with incorrect debits and demands for extra payments. My monthly statement consistently shows R1,654.60 due, but they've been debiting varying amounts (R2,000, R1,900, R1,800) without any explanation or notification. I've received threatening SMSes demanding extra payments of around R200, despite already overpaying. To make matters worse, my account was closed without justification for a period, causing unnecessary inconvenience.

The billing department's inefficiency and lack of transparency are appalling. I've reported these issues multiple times, including a detailed call 4 weeks ago, but the problem remains unresolved. I was assured that the matter would be escalated to a supervisor, but I've heard nothing since then. The lack of response and continued incorrect debits are unacceptable.

Specifically, the debits have been inconsistent and unexplained, causing financial strain. I've tried to rectify this through customer service, but the cycle of incorrect debits and demands continues. I urge Vodacom to investigate and rectify these billing issues immediately. Refunding the excess amounts debited and fixing their billing system would be a good start. Unfortunately, I'm seriously considering closing my account due to these ongoing problems.

And my husband has the same issue