Billing Nightmare -Cross sell disaster- Terrible client service

<p>I am highly annoyed with the service i am receiving from Vodacom. I had a sales consultant call me to advise they could provide me 5 gigs of data for R199 on myexisting numbers. which i decided to take ,only to find out that they have added 2 new contracts to my account which i did not want.<br />I walked to a Vodashop withing the 7 day turn around to get this sorted out and was then told to call a call centre as they could not assist.<br />I did this and spent 35 minutes providing my information and the history of my query.I was then sent a reference number advising i would have this reversed and was provided a reference number <br />This was on the 12th of August.<br />My statement sent still reflects these charges and this has not been reversed.</p> <p>I have sonce been charged incorrectly . I ave gone onto Facebook where you can see the empty respponses about it being looked at by senior consultants, but nobody actually tells you whats happening .</p> <p>I have requested the money be put back into my bank account and still await a reply .</p> <p>I now have a new statement sent to me saying i owe R9590.63 which is madness. I can have this money also taken off my account while i await Vodacoms investiations ot take place . I have given them more than enough time to respond and fix tis mess but it seems i am not being taken seriously </p> <p> </p> <p> </p>