PG
Praneet G
1 reviews | Active since Jan 2018
22 Jan 2019, 09:07
Billing nightmare
Keep getting overdue account sms's yet I have contacted your collections dept several times to instruct them to take the amount due of my credit card. This has been going on since November 2018 was rectified and now back to the same issue. I keep getting in touch with your collections and account dept to resolve this matter and told someone will call me back or it has been sorted - never called back and never sorted . I have several ref no and names ..... Vodacom is debiting an account so much of a complex task???
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Replies (2)
Vodacom's replyOfficial
22 Jan 2019, 09:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jan 2019, 09:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Jan 2019, 15:06Dear Praneet,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply22 Jan 2019, 15:06
Official
Dear Praneet,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Best regards,