SR
Shivani R

1 reviews | Active since Jan 2017

14 Jan 2017, 12:44

Billing Nightmare

<p>My Financee has been a loyal customer of vodacom for year, in the recent months he has had the worse expense with this account, after months of failed attempts at sorting this out vodacom is still continuing to put through unauthozied debit orders through his account, today they tries to debit his account with R25K, with no forewarning. We have no received a statement for his account in month after requesting this. No one can explain why his bill has become so high. If any more unauthorized debits are attempted to be deducted from his account i will be reporting this to Consumer Watch. </p> <p>Please can i be contacted urgently as this billing issue has been dragging on since Oct 2016. </p>

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Replies (1)
Vodacom
Vodacom's reply14 Jan 2017, 18:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team