1 reviews | Active since Jan 2012
Billing more than R10000 and they say its correct
I received a bill from Vodacom stating that my account is currently standing on R10000. I sent in a query just to find out yesterday that it is correct. I asked for specifications but could not be provided with it and Vodacom said that the data line is a open line so if the data is finished it will still continue. However, they did send me a breakdown as to when all this data was used. Just to find out that all the data was apparently used within 5 hours. Every 2-4 minutes R78.99 was deducted from my account. How is that possible? And then, WHY, IF the data line is "open" WHY will it all of a sudden stop after 5 hours, WHY didn't it continue and WHY is this the first time in almost 18 months that this happened? All this data was "used" in the morning hours, I can not accept this bill. I just really want to know why did it start 10:35, continued every 2-4 minutes and stopped 05:45 in the morning.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
R. Maart
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
R. Maart
