Billing mess

<p>I upgraded my contract with Vodacom in November 2016 and went on the Smart S+ plan which worked out to R218 for line rental and R315 for the device. This included 500mb per month. In February a Vodacom sales guy phoned me to upgrade my plan from the Smart S+ to a Smart L plan which includes 500mb more per month and the total for the package will go from R539 to R589. This sounded like a good deal to me and I accepted the upgrade over the phone and received a sms on the 28 Feb 2017 with my migration number (1- ********** ********** ) to new package. This is when all went haywire as in March everything seemed to be fine until I got my debit order conformation for the month of March and saw that my account was R1384. Now this already raised an alarm and I saw that I only got allocated 500mb for the month and not 1gb like I was promised. I phoned then on the 18th April to confirm that I am on the Smart L package and why I was not allocated the correct amount of data. After an entire afternoon calling and getting cut off and calling again and being transferred between how many people they logged a data dispute request (ref: 1- ********** ********** ). Well to my surprise i just got an sms from vodacom stating that the system shows that I am still on the original Smart S+ plan and that no mention of the 1gb data plan can be picked up and I must have a blessed day. At that stage I thought I will leave it at that as now I atleast know on which plan I am and what data I get each month. So this morning my debit order goes off for the month of April and again it was R1340. This again seemed impossible and I decided to download the vodacom app and luckly I could see all the information I needed and it explained why my account is so high every month. The guy who phoned me in February loaded the Smart L plan against my name as I agreed to. What I did not agree to was that my line rental went from R218 to R464 a month for the additional 500mb. So for February to April I have been billed for the Smart L plan and I still was only allocated the minutes and data from my previous Smart S+ plan. And yes I have been billed on the new package for February even though I only agreed on this on the 28th February when the month was basically finished. How is that for shady business ethics. In March and April I also got billed on out of data bundle rates which we all know are crazy high even though I never went over the 1gb that I was suppose to get. I tried sorting this out again today spending over hour of my work time on the phone. I was told that I would receive sms to give me my reference number of the log for another data dispute. Until now I have not received such sms. So in a nutshell my monthly installment went from R539 to R779 and not R589 like I was told, I was not allocated my 1gb data and then as well got billed on out of bundle data usage. The help I am getting is non existing and I am pretty fed up with the lack of service and being send from pilar to post and it not getting resolved. I will ask for the last time please get someone to call me that eill be able to assist from the start to the finish without transferring me to 20 people to get this issue resolved. After this if I get no joy I will be forced to take my business elsewhere.</p> <p> </p> <p>Regards</p> <p>Lue-Allan</p>