SO
Sean O

1 reviews | Active since May 2014

15 Oct 2017, 19:32

Billing me R5 every few hour for nothing.

For the last month or 2 Vodafone.live is deducting R5 every few hours from my prepaid. Ive probably lost about R300 by now. It was stopped after I complained on Facebook, but the next day it started again. Im f@#$%&@ sick of this and Vodacom and all there *********** bull****!!! No one can tell me why this is happening, and the self service fix they gave me does not exist... Fix this once and for all or im going to move to another networ****!!!!!!!!! Sean.

0
Replies (2)
Vodacom
Vodacom's reply16 Oct 2017, 08:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Oct 2017, 10:57
Official

Dear Sean

Trust that you are well.

As per my email, please be advised that the issue has been resolved.

Have a lovely day further.

HS