ML
Mark L
1 reviews | Active since Sept 2019
12 Apr 2021, 09:44
Billing me More than What was Promised. Be Careful Vodacom will wont fix issue Either.
I was Quoted a Upgrade Monthly Amount and Vodacom is Charging me more than what was promised. Even after Many Complaints Still Nothing has Been Done. All Cases I have Opened say Case has been solved but i am still being charge the incorrect amount. Vodacom keeps Saying they will fix issue in 24 to 28 hours but nothing happens. Vodacom System even states the correct amount but they still over charge me. To me this is the same as Theft.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Apr 2021, 09:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Apr 2021, 09:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Apr 2021, 09:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Apr 2021, 09:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ML
Mark L's updateReviewer Update
12 Apr 2021, 14:20 "Good day, Kindly be advised that there is no discount on the new upgrade done on 09-02-2021 for a No Phone + 20GB Data X 1 - (H) @ R399 Reduced Sub PM on Smart Top Up M +" Please goto look at my debit orders and billing information. i am still being charge a different amount. situation has not been corrected!!!!!!!!!!!!!!!!!!!
ML
Mark L's update12 Apr 2021, 14:20
Reviewer Update
"Good day, Kindly be advised that there is no discount on the new upgrade done on 09-02-2021 for a No Phone + 20GB Data X 1 - (H) @ R399 Reduced Sub PM on Smart Top Up M +" Please goto look at my debit orders and billing information. i am still being charge a different amount. situation has not been corrected!!!!!!!!!!!!!!!!!!!