Billing me for incompatence!

Ive been a loyal Customer for years! But are being nailed! With Fibre Since it was pay as you go, i requested them to put it off at the end of the month, also on the 13/04/2021 please listen to your recordings! And i was told id be credited for the downtime, now i mist pay again! I had to use the money to top up since im working from home, and this is not the fist time, due to a vodacom error i had the same problem last year May, when i phoned in to request a credit for downtime, i was shut down due to the covid... so please, im not paying for something i dont have, and will persue this matter if you are trying to nail me for something i didnt have... everytime i phoned in, i was told another story! I was still down after a month, and vetting was declined! Im not paying for May! And i requested to cancel, so still need a credit note from the 13th till now... please let me know if id rather have to find another service provider for my cellphone contracts as well, since you dont have ur customers needs at heart! Regards Sharmaine