RL
Rizaan L

1 reviews | Active since May 2013

29 May 2015, 13:52

Billing me for a contract I ended last year.

I have 2 vodacom lines. One of which I called vodacom last year August or Sep to cancel because the contract expired. This month I noticed I am still getting debited for the contract. After calling Vodacom a few times for the past week and going into vodacom customer care, Vodacom still hasnt gotten back to me and yet again a debit order has gone off today for a number which I cancelled and has not been active in more than a year. The sim will not even register on the vodacom network as active in the past year as I dont use it and destroyed it when I cancelled the contract.<br> <br> Probably not alot of money to Vodam, but R369 pm for 10 months is alot of money to me. TERRIBLE service vodacom. Please get back to me. This is one of the reasons I left MTN in the first place.

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Replies (1)
Vodacom
Vodacom's reply30 May 2015, 06:24
Official
Hello rizaan@,

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards
Consumer Website Team