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Sharon E

1 reviews | Active since Dec 2016

12 Oct 2017, 09:20

Billing me for 2 numbers still after repeated requests to cancel

Vodacom must be the most pathetic cell providers. Gone from hero to zero. I have been trying for ages to get 2 numbers cancelled which they still haven’t done and they continue to invoice me. When I phone (repeatedly for a while now) they say they can’t fibd the numbers or some of them say it is on their old system. Bottom line is they invoice me for numbers that I don’t even remember and will not cancel them

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Replies (1)
Vodacom
Vodacom's reply12 Oct 2017, 09:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team