Billing madness and tardy feedback

<p>for the past 4 months I have been receiving crazy bills from vodacom for my data ****le little to find that 2 an *********** sales consultant processed wrong migrations on my 2 lines. Finally after a month of back and forth, several tweets with promises never kept I got a call from Roderique Lategan who before end of day had done his investigation into the matter and reverted with a refund proposal. Of which I'm grateful, however.... </p> <p> </p> <p>1. His proposal referred to my refunds being credited to my Vodacom Acc? Meaning what? I remain out of pocket but have a lovely credit from vodacom? As an example this morning my debit was R8347. Money I obviously cannot afford to do without. I responded to his ambiguous email moments after seeking clarity but to no avail.</p> <p> </p> <p>2. I then this morning check the balance on my phone which should show a breakdown of the minutes loaded ever 1st of the month and a full data but here again it shows as a zero balance on both expect the night owl that surprisingly never ends. so question... what data is my cellphone line running off currently? Or is it out of data that you will gladly charge me come month end? I need confirmation that you migrated my package as originally requested on the 29 Nov 16, and that my 10gig TOP UP mifi is exactly that... a TOP UP! And not a open line. And finally and importantly. You guys STOLE MONEY FROM ME, so return the money to me and not keep it in your company because that's just continuous *****ing!!!</p>