1 reviews | Active since Aug 2014
Billing Limit not App****
<p>When I took out my cellphone contract with Vodacom last year I set a limit of R1000 on the contract. This month I have been billed R2303.00. I app**** for the contract over the phone so this can be verified.</p> <p>When I called in today(Call reference ********** 1) I was told that there was no limit set up for my account. I was also told that the limit would not apply in any case because the majority of the bill was created from bundle purchases and this does not apply to the limit because the limit is for 'usage'.</p> <p>I asked if I could set a limit to the total bill amount and I was told that this is not possible.</p> <p>Vodacom I should be able to limit my total monthly spend and when taking out the contract my limit was not set up. This is unacceptable and I demand a refund of the amount I was billed above R1000.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
