Billing Issues Galore

<p>When retehsions say you will only pay this for 24 months they are lying and will increase the offered 24 month discounted offer whenever they feel like and will quote some obsure term and condition but ask them to prove you written acceptance of that condition and they cannot.</p> <p> </p> <p>Next when they offer free BIS x 24 months they mean after a few months we will say our system cannot keep a free service active unless you now pay R 4 a month for the free service but you cannot cancel the contract unless you pay huge cancellatiion costs so just aceept the R 4 a month.</p> <p> </p> <p>Next they decide to just increase you bill by 11c a month. A small amount per invoice but if you multiply that I am sure it will add up to a big number.</p> <p> </p> <p>Finally you call the cancellations department and speak to a Khullfello and he says he will not helop you with anything that is outside his limited functionality. Rather than taking small step outside his comfort zone and logging or documenting a issue he tells vodacom is too big to help a customer from one spot but that each customer must separate all issues and log them to different departpments. Surely a senior agent could consolidate and marshall multiple issues instead of bouncing the customer from department to department. Let alone expecting a customer to know how to classify and direct issues.</p> <p> </p> <p>I am glad I cancelled my 2 lines and willnot have to deal with the unfriendly massive vodacom support network</p>