1 reviews | Active since Apr 2018
Vodacom!!!!
Went from personal to split billing in February where my company pays x amount.
1. Sim card failed, went to VodaWorld in February at 4pm, sim swot was done under warranty (thank you so much), just to be told after 3 hours switch my phone on, nothing... Went back the next day 8am oops they forgot to do the necessary completion on the system(this wonderful new system). Now after 2days it was fixed.
Since February, no split billing was done correctly, when i call i spend 2hours waiting with no solution!!!
We are now in April? Not fixed, double billing and debit orders, not to mention the discomfort by having money paid to Vodacom by myself and our company... Now, again called honestly 50 times! Nobody has an idea whats going on! All i want is to ensure the billing is done correctly! Your accounts department (individual and Corporate) has NO idea what is going on! So much for customer experience! Trying to get Vodacom legal details... Well please send it if available as i can not find it!!!! Absolutely shocking!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
Best regards,
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
Best regards,
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