WB
Werner B

1 reviews | Active since Mar 2024

08 May 2024, 13:09

Billing issues

Vodacom is the worst company in terms of customer care service. You don't even deserve the 1 star Vodacom. Struggled with Vodacom for 3 months to stop billing me for handset device after my contract ended. After calling they said they fixed the issue and they gave me credit. The next month it was the same story again and I again had to call them to fix their mistake. Wonder how many people they cheat like this without noticing it! Also I asked them to remove my debit order and instead I paid with EFT because they just keep debiting my account wrongly. They stopped the debit order for one month and the next month after I already paid via EFT they reinstated my debit order. Vodacom, you had no authority to debit my account! Now Vodacom sits with my money and earn interest on my money while I don't have money for food because you stole almost R1600 from me by billing me for handset and reinstating my debit order without my authority! Thanks for nothing Vodacom!

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Replies (1)
Vodacom
Vodacom's reply08 May 2024, 14:18
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team