Billing issues... again, and again, and again... and guess what... again.

Item: Vodacom
Rating: 2
Author: Hentie V

Hi Vodacom... its me again. What is going on with your billing system? I get an invoice for R336.28, I pay R336.28. When I log into the Vodacom it says my account is R150.31 overdue. How did I know to check the portal... well, funny story... I was trying to get my baby to sleep, and been at it for an hour and a half when I get this automated call that my account that I paid is OVERDUE!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Jul 2018, 11:33

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply05 Jul 2018, 11:33

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Hentie V's updateReviewer Update

05 Jul 2018, 14:51

Argh... this time round it was my mistake.

Hentie V's update05 Jul 2018, 14:51

Reviewer Update

Argh... this time round it was my mistake.