Billing Issues

Hi there

End of February I got a call from Vodacom. The salesperson told me that I can pay much less for the current contract (which is my cellphone contract and my internet bundle contract ) that I’m paying for. I asked her several times if this amount will be charged extra on the current amount that I’m paying and every time she told me that I will not pay extra , it will only be cheaper for me. I told her that I just upgraded my contact and I don’t want to change it and she said that it won’t have an effect on the upgrade process. I told her specifically that I don’t want to pay extra money for something I don’t need and she told me that I won’t be paying extra I’ll only pay the lower price and that I’m gonna save money. All of this can be confirmed on the recording of this phone call.

So end of February I had to pay an extra R673.91 on my account. I thought this was because of the transfer from my current contract to the new one. End of this month, which is March 2019, I paid for 4 contracts. Two for line rentals and the other two for internet bundles. The total is now like R2530.06, so I’m paying for two extra services that I don’t need and never wanted and that I was made to believe by this salesperson that my contract would be cheaper.

I want this situation to be rectified and I also want my money back for these two “new” services.