Billing Issues - 2 Problems

<p>Recent billing problem: I register a complaint about a billing problem through social media on 27 Aug ref INC ********** 30960 and EC-047Z-29RPT9. My compaint was reviewed and on 4 Sep i received an SMS from vodacom notifying me tha 289.47 will be credited to my account I ********** . My billing statement for 30 Sep however reflected no credit and still the incorrect debit. </p> <p>2015 incorrect billing: I signed a contract for 89.99, i've been billed 129.99 then again 109.99. Still waiting for correction. I've made my case clear, explained it to everyone who called me and sent all the requested documenation. </p> <p>On 19 Sep 2016 i received an email saying that this query was excalated to "back office" ref 1- ********** 0277.</p> <p>I will cancel the debit order with vodacom. I will make direct payment to vodacom with the correct amounts.</p>