Billing Issues

<p>I downgraded my contact at Vodashop Fourways Mall last monthand clearly asked the consultant what my bill would be this month and he told me that it would be a reduced rate this month. I get a debit order for the same amount as last month and when i call customer service I am told that the billing is done in arrears.</p> <p>Can Vodacom please train its staff to carry one message. I was expecting a reduced rate this month but oh well.</p>