Billing Issue's

<p>I pgraded in August 2016. </p> <p>Included in the upgrade deal was free screen insurance and a 5 GB data package.</p> <p>In September I was billed as per my previous contract a U Choos Flexi 150. R130.70</p> <p>In October I was billed for:</p> <p>The screen insurance activation at R70.80.</p> <p>The 5 GB Data bundle at R350 which was reversed for R338.33. (R11.67 Short)</p> <p>I was billed for September and October for the new contract U Choose Flexi 200. R174.56 x 2</p> <p>Ontop of this the VAT for all the transactions was added</p> <p>I logged a query with vodacom on the 18th of October 2016. </p> <p>I received no feedback. </p> <p>On the 2nd of November 2016 I contacted Vodacom to find out the query has been resolved by them, NO information to me given through. The resolution is that the Screen insurance activation and difference of the data bundle has been credited to my account! </p> <p>I logged another query. to date no feedback.</p> <p>I have called numerous times to the accounts ( ********** ) only to be transferred to a so called SOLUTIONS DEPARTMENT.</p> <p>They solve nothing. I explain the problem, they get arrogant and even tell me I am stupid and I have been refunded. </p> <p>I ask that a supervisor call me urgently........ guess what, nothing happens!!!!!!</p> <p> </p> <p>So what now, must I just accept the double billing and write of the money!!! </p> <p> </p> <p>Thanks Vodacom for Exceptionally bad service and for *****ing my money!!!</p> <p> </p> <p> </p> <p> </p>