Billing issue on Data

Good-Day Vodacom<br> <br> I have registered a complaint in CW51 last year. ***. It was a concern that I have been billed for data that I was unaware of. I have a R50 cap over and above my 2Gig data bundle, that when consumed I get a text message informing me that I have now entered my R50 cap. I did not get this text for the month of November 2015, and now I am being billed in excess. After speaking to your 3D contracts department, they promised a response within 24hrs. I did not receive any response after 48hrs, so I called again, only to be informed that I would get a response within 14 days. Those 14 days have come and gone, and still no response. I tried many times today, but your customer service keeps dropping my call, putting me through wrong departments. It is so frustrating working with your company to rectify what I think is initially your fault as well. I have been patient and kind enough to find a way of sorting this matter out, but it seems to be now taking a nasty turn. Please get back to me ASAP.