Billing issue not sorted after 10 months.

October 2021 I took out a contract with Vodacom telephonically for a Samsung A12, red flexi airtime bundle and a 1gig top-up promo - which was included free of charge for 30 months. February 2022 I noticed something strange about the amount on my statement. When this continued until April I logged a query online. A consultant phones me back immediately, took all my details regarding the query and logged a ticket on my behalf. I received an sms back the following week stating that my ticket has been resolved. My statement for May 2022 was unchanged. I logged a ticket again through a different consultant who then informed me that the previous ticket was closed because there weren't any details in the ticket description. The second ticket was also closed the following week, followed by a sms from Margo stating that "All promotional data packages are now being charged for". Keep in mind that I have a contract for 30months starting October 2021.

I decided that I'm going to try to cancel the contract and phone the Vodacom cancelation department. Here I spoke to a lady named Sheresni. I explained my situation to her but while I was still talking she started screaming at me. She promised to log a ticket on my behalf and then refused to read the details of the ticket back to me. She tried to put rhe phone down in my ear 3 times... no ticket was logged. August 2022 I visited the I'langa mall branch in Mbombela to again try and resolve the billing issue. The gentleman sent an email to Solly who then rep**** in September 2022 promising that everything is now sorted and my account will be credited in October 2022. My October statement showed nothing was done yet again. It is now November 2022 and still nothing has been done to help me.

Vodacom is useless at customer service! Everyone is just a number and our money is too little to make a difference in their company.