1 reviews | Active since Jun 2018
Billing Issue Not resolved. No feedback, Bad service 3rd Hello Peter Complaint
This is the 3rd Hello Peter complaint and i have sent numerous emails to your escalation email address
SR180 ********** 68, I have made numerous calls and sent numerous emails and NO ONE HAS ASSISTED ME! This is my second hello peter complaint as well and i have emailed Ncisupervisors@vodacom which is supposedly escalations! I send the same email every month, but every month you get it wrong and bill me incorrectly and its a different amount every month. Please advise why you are charging me R774.84?
You sent me an email date 13 March stating i would be migrated from the old Evotel pricing to our new Vodacom Fibre and as a result of me being a valued customer, you will reduced monthly subscription to R549?
With the VAT increase my bill amount should be R 553.81 not R774.84.
Please fix the incorrect bill amount before and pass the nessesary refund into my bank account asap with as follows:
June you debited R774.84 instead of R549 refund due amount of R221.03 a
May you billed me R604.26 you need to refund me R55.26
April you billed me R 599 you need to refund me R50
R329.29 in total
I want this resolved by COB today.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
