KM
Kirsty M

1 reviews | Active since Jun 2018

26 Jun 2018, 07:58

Billing Issue Not resolved. No feedback, Bad service 3rd Hello Peter Complaint

This is the 3rd Hello Peter complaint and i have sent numerous emails to your escalation email address

SR180 ********** 68, I have made numerous calls and sent numerous emails and NO ONE HAS ASSISTED ME! This is my second hello peter complaint as well and i have emailed Ncisupervisors@vodacom which is supposedly escalations! I send the same email every month, but every month you get it wrong and bill me incorrectly and its a different amount every month. Please advise why you are charging me R774.84?

You sent me an email date 13 March stating i would be migrated from the old Evotel pricing to our new Vodacom Fibre and as a result of me being a valued customer, you will reduced monthly subscription to R549?

With the VAT increase my bill amount should be R 553.81 not R774.84.

Please fix the incorrect bill amount before and pass the nessesary refund into my bank account asap with as follows:

June you debited R774.84 instead of R549 refund due amount of R221.03 a

May you billed me R604.26 you need to refund me R55.26

April you billed me R 599 you need to refund me R50

R329.29 in total

I want this resolved by COB today.

0
Replies (2)
Vodacom
Vodacom's reply26 Jun 2018, 08:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

KM
Kirsty M's update26 Jun 2018, 15:11
Reviewer Update
Well what are you going to do about it. Its been WEEKS, multiple complaints and NO feedback or resolution! ENOUGH WITH THE AUTO RESPONSES!!!!!!!!!!!!!!!!!!!!!!!