TA
Timothy A
1 reviews | Active since Jul 2013
13 Nov 2019, 12:12
Billing Issue - Not resolved after repeatedly calling.
After month 21 of my contract with Vodacom, the discount app**** to my contract was wrongfully removed without my knowledge. I simply was left to find out when my statements arrived by e-mail. Furthermore, I took the time TWICE to call and request for a correction to my billing [Both reference numbers were simply closed and "resolved" without any resolution]. After being a customer for over 10 years, I am highly frustrated by this and I am considering not renewing my contract.
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Vodacom's replyOfficial
13 Nov 2019, 14:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Nov 2019, 14:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team