Billing Issue

This complaint relates to Vodacom Insurance.

I have a decive which I have insured with Vodacom Insurance which I pay R220 for per month, the last payment of this amount was made on 31/01/2020.

On 28/02/2020 Vodacom debited me an amount of R561, unsure of what this amount was for, I called Vodacom to query this amount as it was more than double the amount that I was paying. I was told that the insurance manager would call me back before the end of the day (04/03/2020) to explain the billing, however the manager did not call me back. I then proceeded to reverse this debit order as other debit orders would be affected as it was still not explained to me why the amount was more than double.

Instead of receiving a call back from the manager I received the following message on 06/03/2020: “Your Vodacom Device Insurance Policy has been cancelled due to 2 unsuccessful payments.”

I am failing to understand how Vodacom insurance has not communicated this with me and how they are claiming I have not paid for 2 months when I was debited in Jan, no one has cared to call me back even though I have made numerous calls to Vodacom insurance to ensure that my device is covered. The billing process and administration of Vodacom is very bad and I need this sorted out ASAP!