Billing Issue

I am writing this review out of exasperation with the customer service I have received thus far as a Vodacom client. On the 26th of September 2022 I made full payment of R525,00 on the myVODACOM app as per my billing invoice that I received on the app as well as via sms. However, Vodacom still forwarded the matter through to the various credit bureaus as a missed payment. Which I queried till I could not query it anymore. Once again, on the 26th of October, I made a full payment of R636,98 on the myVODACOM app, which was essentially accepted by the app and was subsequently deducted from my bank account. I noticed that I was billed twice last week and when I called Vodacom, I was told that the payment that I "supposedly" made on the 26th of October was not reflecting on their side hence the double billing. Yet the payment that was made on the 26th September was confirmed to have been received which is funny because payments for September and October were both made on the same platform in the very same fashion. The vodacom customer consultant that attempted to assist me when I called on the 04th November 2022 regarding the aforementioned issue asserted that the matter would be resolved within 48 hours provided that I sent through the proof of payment. I forwarded proof of payment for the payment made on the 26th October 2022 to *** on the 04th of November 2022. 7 days later, the matter has not been resolved nor even acknowledged. According to the myVODACOM app I still owe Vodacom R1262,86. This is becoming a David vs Goliath situation, where Vodacom, a big multibillion rand corporation that prides itself for being customer-focused, continues to exhibit apathy towards its clients, like myself who continuously fail to have such situations relating to the service that contractually bind me to Vodacom, resolved. My biggest question, as a Vodacom customer, is when will this apathetic attitude by Vodacom towards myself, end.