Billing Issue
<p>I upgraded to a TopUp contract of R599 per month. According to me that means that Vodacom can not bill me for more that R599 per month yet i recieve a R870 invoice. When I phone Vodacom and querie this issue they keep on refering to my latest invoice which is cleary wrong because the numers don't add up to R599.</p> <p>They can not produce any tipe of paperwork that i sighed anywhere to proof what Contract I'm on.</p> <p>WHAT THE !!!!!!!!!!!</p>
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Replies (2)
Vodacom's replyOfficial
26 Jul 2017, 07:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jul 2017, 07:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Aug 2017, 11:15
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Aug 2017, 11:15
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,