JW
Johann W
1 reviews | Active since Jan 2013
20 Aug 2018, 18:38
BILLING ISSUE
BILLING ISSUE, reported on the 28th of May 2018.
2018.08.20
Dear Vodacom. I have received a call from a lady at Vodacom on 2018.08.16, number [ ********** ]. I was informed that Vodacom did try to debit my account however an error "unable to authorize" came up on your system and I was told to take it up with my bank.
[Well, I've been in the banking industry since 2002 and one can only stop a debit order on the amount and not the reference. Since I have made no changes to my account and all my other debit orders are going off monthly the problem cant be on my side.]
Be that as it may, I still went to ABSA to check my account and they found no issues at all, again cost and time to me.
I have now spend way too much of my time and monies to resolve your billing issues and I will no longer follow up on this as it is totally pointless.
On your Facebook page, the last message I received was " We have requested the Collections Team get in touch." on 2018.08.15. Still waiting for that call. The only person that actually phoned me was from **********
Conclusion: Even after a Vodacom client proactively reports a billing issue to Vodacom, only promises are made time after time and no legit solution to the problem can be found.
Johann
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Replies (2)
Vodacom's replyOfficial
20 Aug 2018, 20:32
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will NOT contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Aug 2018, 20:32
Official
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will NOT contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Aug 2018, 09:27Dear Johann,
Re: Account
We thank you for bringing it to our attention and do apologise for the inconvenience.
Kindly be advised you may contact our Accounts department / Subscriber Collections on *** (free from a Vodacom sim, available during office hours only) for an arrangement to be made.
Warm regards,
Shad
Best regards,
Vodacom's reply21 Aug 2018, 09:27
Official
Dear Johann,
Re: Account
We thank you for bringing it to our attention and do apologise for the inconvenience.
Kindly be advised you may contact our Accounts department / Subscriber Collections on *** (free from a Vodacom sim, available during office hours only) for an arrangement to be made.
Warm regards,
Shad
Best regards,