CB
Candice B
1 reviews | Active since Apr 2014
22 Jun 2022, 06:27
Billing issue
Good day
Lastt month I complained about incorrect billing and then just got a contract showing. A revised bill and never got contacted. Now my bill. Is again much more than even last month bill. What is going. On. Please can a managaer call me after 4pm or before 9am otherwise I'm taking this to the ombudsman
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Replies (2)
Vodacom's replyOfficial
22 Jun 2022, 08:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jun 2022, 08:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Candice B's updateReviewer Update
23 Jun 2022, 17:03I advised in my complaint on what time you guys can call me, you guys are calling me after 9 and 1t about 15h30 when I checked my call. Log. Please can someone call me asap.
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Candice B's update23 Jun 2022, 17:03
Reviewer Update
I advised in my complaint on what time you guys can call me, you guys are calling me after 9 and 1t about 15h30 when I checked my call. Log. Please can someone call me asap.