1 reviews | Active since Oct 2017
Billing is utterly disastrous
I have gone from red advantage package to smart M+. When I upgraded they said I would pay R349 per month, and that I will get a 10Gig free once off. Now they charge me for the 10Gig and charge me more than R349 per month. What is happening to vodacom? I never use to have these kind of issues with them. Who are they appointing that is messing up the system?? Customer care line is useless! I have requested call me backs, but NOTHING! I am gatvol!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client
I attempted to call you, however there was no answer.
I left you a voicemail message and responded to you via email. Please note the charges on the account is correct and you will not be charged for the data bundle.
Kind regards
RJ
Best regards,
Dear Client
I attempted to call you, however there was no answer.
I left you a voicemail message and responded to you via email. Please note the charges on the account is correct and you will not be charged for the data bundle.
Kind regards
RJ
Best regards,