Billing is atrocious

Very possibly the worst provider in terms of service around billing.

Continually padd the bill with contract cover, despite repeated instructions to remove it. It's added back on a month or so later. Whenever you upgrade with a consultant via pone, the monthly fee is not what was agreed. If you tell the consultants who continually phone you and harrass you to upgrade that you are not interested, they make changes to your account anyway - I assume they are paid commission, so simply process a change. Impossible to email them a complaint or query, so that you have a record of your discussions, there is only a customer care phone number. I hate, hate, hate dealing with Vodacom