pB
pierre B
1 reviews | Active since Jan 2011
15 Oct 2024, 08:53
Billing is a joke
Billing department is a joke. Numerous messages of arrears but they can not prove it. Is this how they ***** money from the clients
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Oct 2024, 10:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Oct 2024, 10:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Oct 2024, 14:27Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion on 17th Oct 2024, we have escalated your query to our Collections Team and based on the feedback provided the arrears amount on the account its with regards to an invoice that was generated on the 2024-09-01 for your fibre cancellation.
We have also emailed you your latest full account statement for your convenience. Regards, Consumer Website Team
We have also emailed you your latest full account statement for your convenience. Regards, Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2024, 14:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion on 17th Oct 2024, we have escalated your query to our Collections Team and based on the feedback provided the arrears amount on the account its with regards to an invoice that was generated on the 2024-09-01 for your fibre cancellation.
We have also emailed you your latest full account statement for your convenience. Regards, Consumer Website Team
We have also emailed you your latest full account statement for your convenience. Regards, Consumer Website Team
Best regards,