Billing( insurance )

Dear Vodacom Customer Care, I am writing to formally lodge a complaint regarding incorrect insurance charges on my account for the past two months. I have been billed incorrectly for insurance premiums over two consecutive billing cycles. Each time I contacted Vodacom to have this matter corrected, I was assured that the issue had been resolved. However, at month-end, my account continues to be overcharged for the same insurance billing. I was also informed that this matter would be escalated for urgent resolution, yet no corrective action has been reflected on my account to date. This ongoing situation is both frustrating and unacceptable, as I am repeatedly being charged for an error that I have diligently reported and followed up on. I request the following as a matter of urgency: Immediate correction of the incorrect insurance billing A full refund or credit for all overcharged amounts Written confirmation that the issue has been permanently resolved If this matter cannot be resolved promptly and fairly, I believe it would be more appropriate to reconsider my relationship with Vodacom rather than continue in a situation where I am being financially disadvantaged despite multiple attempts to resolve the issue. I trust that this complaint will now receive the necessary attention and be resolved without further delay. Yours sincerely, Tebogo Mashatolo