BILLING INFORMATION TO BILLING FOR VODACOM

So, as a new vodacom client, I thought their customer care would be proactive and offer solutions to client queries.

I called Vodacom this morning because on Sunday I bought 110GB of data and now in the morning it has ran out. Surprised, I call the call center to get assistance as to what happened as I only use the sim card to connect to work and I need to provide my workplace with the billing history as they are the ones that bought me the data.

Nonetheless, I stay over the phone and listen to a guy by the name Thembinkosi rummage through my usage. He was all over the place to a point where I ended up asking, cant I have this billing information sent to me via email. He says the best he can do is to send me an sms. I proceed to inform him that if I send an sms, it will seem that I typed it and sent it to them.Unfortunately, he informs me that their emails cannot send outbound emails.

I then proceed to ask for his team leader. Now Themba Kekana informs me that they are not allowed to send me MY billing information via email because it is against their policy. Like huh? Isn't it my cellphone number that I am querying about? Isn't it I who bought the data ?Am I not allowed to receive my information?Yes, the purpose of receiving the information is to forward it to my workplace so that they can see I was working and to let them know what happened in the 3 days.

Now, I am told to go online and download an app. So I did that. DID THE APP GIVE ME WHAT I WANTED???? HELL NAW!!! OF COURSE NOT!

And that is the main reason I called in because I knew that bots and apps wont help me. I need a person to physically send me a detailed history of my data usage.

Now, how difficult is it?

This is sooo unnecssary and I actually wasted precious time writing this review but I had no other choice.

I want a detailed report of my usage,simple!