Billing inefficiency 2x
<p>Vodacom needs to get its act right or risk losing me as a customer. I changed my debit order details over 2 months ago.</p> <p> </p> <p>Month 1 the debit order not processed. I was told the paperwork was late.</p> <p> </p> <p>Month 2 debit not processed again. Got an sms saying my account is in arrears and my line was blocked. Why? Debit order not processed.</p> <p> </p> <p>I am highly annoyed by this bungling of my debit order. My contract ends in Jan 17. I am thinking twice about renewing my contract. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
