1 reviews | Active since Aug 2016

09 Aug 2016, 13:43

Billing inefficiency 2x

<p>Vodacom needs to get its act right or risk losing me as a customer. I changed my debit order details over 2 months ago.</p> <p> </p> <p>Month 1 the debit order not processed. I was told the paperwork was late.</p> <p> </p> <p>Month 2 debit not processed again. Got an sms saying my account is in arrears and my line was blocked. Why? Debit order not processed.</p> <p> </p> <p>I am highly annoyed by this bungling of my debit order. My contract ends in Jan 17. I am thinking twice about renewing my contract. </p>

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Replies (1)
Vodacom
Vodacom's reply10 Aug 2016, 05:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,