Billing Incorrect, Refused to assist me

I have been a VODACOM customer for as long as I can remember and I am disappointed in the way I am being treated as a client.<br> <br> Issue: <br> For the past 2 months I have been struggling with Sky-High Vodacom Cellphone Accounts.<br> <br> When I investigated on my December Bill ( On the 5th December) I realized that my Bill was already R1393.65. I have already been billed for Minutes, Data and SMS's although my Smart L Package data, smses and calls have not been used. Thus I am being billed although my package still allows data, minutes and calls.<br> <br> Refuse to Assist:<br> When phoning Customer Service Number, the lady advised me that after I answered the security questions, that I have failed the security questions. Although I took over my contract from my mother one year ago, and went through the entire process, Vodacom is billing me, but my using my Mother's ID Number. ( My mother does not even live in SA).<br> The agent on the call refused to assist me in my account enquiry. <br> <br> Due to the service I have received in this issue, I am going to contact CELL C to buy me out of my contract. I would never recommend Vodacom to anyone as this is how they treat their loyal customers.