IM
Ishmael M
1 reviews | Active since Dec 2013
16 Jan 2018, 13:50
Billing incorrect
Yesterday I got a new router,I plugged it in a charger never use it.Later yesterday I got an sms saying the number is now activated.The bill by then showed R230.This morning my bill was sitting at R327.When I phoned the call center,the staff were clueless they couldn’t help me understand why.I haven’t even started using the device.I need an urgent explanation and a way how are you going to resolve this.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Jan 2018, 15:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jan 2018, 15:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Jan 2018, 12:37Good Day
Kindly note that your enquiry has now been completed.
Regards
Dc
Best regards,
Vodacom's reply23 Jan 2018, 12:37
Official
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dc
Best regards,