LB
Louis B
1 reviews | Active since Sept 2016
22 Sept 2023, 08:03
BILLING INCORECTLY
after a lot of phone calls to Vodacom with regards to a cancelled fibre connection they still phone me for money Vodacom made a mistake with my contract and does not want to fix there mistake I spoke to a very arrogant lady this morning stated I need to pay I have had it with Vodacom I will take this mater further my ref no is SR***. please sort out your accounts ...
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Replies (2)
Vodacom's replyOfficial
22 Sept 2023, 09:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Sept 2023, 09:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Sept 2023, 10:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to SR***, our records shows the matter has already been investigated by Fibre Cancellation Team and client provided with feedback. See below feedback that was sent.
Good day Christa Buys
We have investigated your cancellation processed.
You have only been billed for ONT(The box where the fibre was plugged into).
You were not billed for the remainder of subscription as the cancellation was processed as a month to month contract.
All equipment is worked out over 12 months on a month to month as well as 12 month contract.
The charge for the ONT is correct and is due.
Regards, Consumer Website Team
Good day Christa Buys
We have investigated your cancellation processed.
You have only been billed for ONT(The box where the fibre was plugged into).
You were not billed for the remainder of subscription as the cancellation was processed as a month to month contract.
All equipment is worked out over 12 months on a month to month as well as 12 month contract.
The charge for the ONT is correct and is due.
Regards, Consumer Website Team
Best regards,
Vodacom's reply22 Sept 2023, 10:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to SR***, our records shows the matter has already been investigated by Fibre Cancellation Team and client provided with feedback. See below feedback that was sent.
Good day Christa Buys
We have investigated your cancellation processed.
You have only been billed for ONT(The box where the fibre was plugged into).
You were not billed for the remainder of subscription as the cancellation was processed as a month to month contract.
All equipment is worked out over 12 months on a month to month as well as 12 month contract.
The charge for the ONT is correct and is due.
Regards, Consumer Website Team
Good day Christa Buys
We have investigated your cancellation processed.
You have only been billed for ONT(The box where the fibre was plugged into).
You were not billed for the remainder of subscription as the cancellation was processed as a month to month contract.
All equipment is worked out over 12 months on a month to month as well as 12 month contract.
The charge for the ONT is correct and is due.
Regards, Consumer Website Team
Best regards,