Billing Inconsistency and not rectified

I have on numerous occasions complained to Vodacom about the fact that, although I am on electronic billing (statement via email), I never receive the statements until AFTER an sms demanding an outstanding payment!<br> <br> I am so frustrated! Currently, when I log in to My Vodacom, there is a huge red banner saying that my account is in arrears, and below that the outstanding amount of R0.00. I have a screengrab of this but unfortunately cannot load it to this forum.<br> <br> Furthermore, the cost of data is becoming unmanageable.<br> <br> I am quite sure that Vodacom will once again respond saying that they do have me as an 'email' statement customer but that does not rectify their system which sends the statements late!<br>