Billing *****

I was erroneously billed for a handset after upgrading to a new contract in November 2017, for 4 months. Having brought this to Vodacom's attention in May 2018, they undertook to correct this and pass the relevant credits and ensure that the contract amount of R199 is all that would be debited. Upon receipt of my June 2018 invoice, I noted my account was further messed up, instead of crediting me, I was debited a further amount in excess of R2000. I again alerted the store to this and was given assurance that this would be corrected before my July Debit Order run. Sadly my account was debited in excess of R2000. I have spoken with in excess of 7 "representatives" who are not able to resolve my matter and issue a refund. I am denied particulars of superiors and have not received return calls as promised. Definitely have to reconsider my, and my friends and family's association with this "provider" after I am refunded.