1 reviews | Active since Aug 2015
Billing *****
Once again, I have a high data bill for my home modem, 2nd month in a row.<br> <br> I have now gone back into my records and this is what I have found:<br> On average for the past 2 years, I have spent approx 500 ZAR - ZAR 2000 per month on my modem. The highest being when I was working from home. I lost my job on 26 May and my laptop was handed in. On 28 May, I moved in with a friend - and was only home once a week at most to check on the place. Yet, I received a bill of 10k for June.<br> Today, ZAR 5228 was deducted from my account for data on my modem which is ridiculous as I have been living elsewhere waiting for someone to rent out the place. I left the modem at my house in the study - where it always is, the password is the key at the bottom of the modem. I am absolutely horrified by what has transpired as I am a really good customer spending quite a considerable amount of money (3k - 6k per month) on my actual mobile phone. I had no need for the modem, so much so - that I cancelled the service on 31 July. Today someone from Data services called me and told me its my problem as it was my modem even though I explained all this to him. I think I need to re-think my service provider.
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Best regards,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Best regards,
