MV
Maryke V

1 reviews | Active since Jan 2016

15 Jan 2016, 21:17

Billing for WASP service (Opera Telecom)

Vodacome has been billing me excessively the past 2 months for WASP services that I did not subscribe for, I enquired on the matter and was informed that I have no other choice than to pay for this account. The additional billing amounts to about R3 000 while my normal monthly account amounts to about R200. I would not subscribe for a service that I cannot afford and I do not have the funds to pay or this service, Vodacom has no idea what this service is for, nor could I be provided with any proof that I subscribed to such service. I feel it is unfair to force me to pay for a service I did not receive any benefit from. After logging a call with Vodacom, I did not receive any response. In addition, Vodacom cannot block future subscriptions to this unknown service and is, therefore, not protecting their customers in any way. I expect to be refunded for this mistake by Vodacom or Opera Telecom but it should not be my problem to resolve the matter.

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Replies (1)
Vodacom
Vodacom's reply15 Jan 2016, 21:30
Official
Hello Maryke Vice,

Thank you for making us aware of this issue.

A consultant will make contact with you to assist. Thank you for your patience.

Kindest Regards
MK, Consumer Website Team