1 reviews | Active since Jan 2016
Billing for WASP service (Opera Telecom)
Vodacome has been billing me excessively the past 2 months for WASP services that I did not subscribe for, I enquired on the matter and was informed that I have no other choice than to pay for this account. The additional billing amounts to about R3 000 while my normal monthly account amounts to about R200. I would not subscribe for a service that I cannot afford and I do not have the funds to pay or this service, Vodacom has no idea what this service is for, nor could I be provided with any proof that I subscribed to such service. I feel it is unfair to force me to pay for a service I did not receive any benefit from. After logging a call with Vodacom, I did not receive any response. In addition, Vodacom cannot block future subscriptions to this unknown service and is, therefore, not protecting their customers in any way. I expect to be refunded for this mistake by Vodacom or Opera Telecom but it should not be my problem to resolve the matter.
Thank you for making us aware of this issue.
A consultant will make contact with you to assist. Thank you for your patience.
Kindest Regards
MK, Consumer Website Team
Thank you for making us aware of this issue.
A consultant will make contact with you to assist. Thank you for your patience.
Kindest Regards
MK, Consumer Website Team
