Billing for Unauthorized Upgrade

<p>Approximately 22 May 2017 I received a call from Lucy at Vodacom franchise in Horizon View (telephone 01 ********** 2, Lucy ********** ) offering me an upgrade for one of my contract numbers. Lucy informed me that RAM would call me to make delivery arrangement and I should have the device within 2 weeks. She also assured me that until they received the signed documents back with RAM after delivery to me, they could not change the existing contract or bill me for the new contract. When the item was not forthcoming as promised via the courier, and more than two weeks had passed, and since I was the only one calling them to find out when my device would arrive, I told them to cancel everything because I felt that they needed to keep me updated as a courtesy. I also spoke to Lucy's supervisor Maryanne ********** ********** and told both ladies to cancel the arrangement as none of them were able to tell me when I would receive said device. Informed them that I was not willing to pay for something I do not have. They assured me it would be cancelled. Imagine the shock I got when I received my Vodacom statement this past weekend and noted that I have been charged for this contract! I have tried to get them to solve the matter before the money is debited off my account in a few days’ time, but because of the gross incompetence which they have displayed since contacting me on 22 May 2017 regarding an upgrade, I do not believe that they will keep to their word and reverse the charges on my statement and invoice before debit order deductions at end June 2017. The reference Maryanne gave me this morning is EC-OCRZ-3LNC49. Please can you help?</p> <p> </p>