Billing for services not requested
I have been experiencing this trend for a while now, If I buy any specific amount of data from them. They just decide to sell me more data against my will. 100megs at R3 for 1 day. 50mb at R5 until 23:59 despite me just having bought 250meg or still having 50meg. Am I not supposed to be asked to opt in for these extra services, instead I just get billed and given data I don't want, because shoving services down my throat that I didn't ask for is clearly *****ing from me. This is not upfront and honest business dealings. I tried to call customer service support to no avail, the number is not even ringing, Vodacom sucks. Am leaving them for the poor service and expensive data rates
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
Best regards,
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
Best regards,
