Billing for services advertised free of charge
Vodacom Advertises on website "Buy online and save" save up to R300 including free sim, free connection and free delivery. It states you do not pay the R150 upgrade fee online. My Invoice of September 2017 begs to differ. It states there upgrades admin fee totaling R131.58. That is excluding vat. Add vat and its R150... So please explain to me why I was billed for an upgrade online. How many customers do not see this? As this is not first instance
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian