Billing for services advertised as free
<p>So vodacom Advertises on website "Buy online and save" save up to R300 including free sim, free connection and free delivery. It states you do not pay the R150 upgrade fee online. My Invoice of May 2017 begs to differ. It staes there upgrades admin fee totaling R131.58. That is excluding vat. Add vat and its R150... So please explain to me why I was billed for an upgrade online.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Jacques
Please be advised that feedback has been sent to you via email.
Have a pleasant day further!
Regards,
RJ
Hi Jacques
Please be advised that feedback has been sent to you via email.
Have a pleasant day further!
Regards,
RJ
Vodacom did get back to me and offered the solution I had in mind. Thank you
Vodacom did get back to me and offered the solution I had in mind. Thank you