Billing for goods not received

Item: Vodacom
Rating: 1
Author: Maria C

I upgraded June 2017 to only uChoose Flexi 55 airtime through call centre. I didn't received any bill. During December I asked for an invoice and saw that I'm paying for a handset installment an caller id. The call centre refered me to ***** disputes and I send them an email on 5January and again on 29 January without any reply.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

31 Jan 2018, 11:53

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply31 Jan 2018, 11:53

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's replyOfficial

07 Feb 2018, 13:04

Good Day Maria Anna,

Thank you for taking the time to voice your enquiry & for taking my call. Kindly note that this matter was resolved.

Regards
RO

Vodacom's reply07 Feb 2018, 13:04

Official

Good Day Maria Anna,

Thank you for taking the time to voice your enquiry & for taking my call. Kindly note that this matter was resolved.

Regards
RO

Maria C's updateReviewer Update

24 Nov 2025, 13:18

Nooo till date this matter wasn't resolved. I never received any credit on my account for the extra billing. Maar los dai koei is al lankal dood en begrawe.

Maria C's update24 Nov 2025, 13:18

Reviewer Update

Nooo till date this matter wasn't resolved. I never received any credit on my account for the extra billing. Maar los dai koei is al lankal dood en begrawe.